Storm response services
From emergency cover to lasting repair
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01
Make-safe
Make-safe attendance
Securing a storm-hit roof so the damage stops growing while permanent repairs are planned.
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02
Temporary cover
Tarping & temporary weatherproofing
Heavy-duty tarps and sheet-overs fitted to survive the next front, not just the next hour.
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03
Hail & wind
Hail & wind damage rectification
Permanent repair of fractured tiles, dented sheets, lifted ridges and torn flashings.
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04
Impact damage
Tree & debris impact
Structural response when branches or whole trees have come through the covering.
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05
Scope of works
Insurance scope documentation
A clear, itemised record of storm damage and the works needed, written for the claims process.
How it works
The path from damage to done
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01
Report the damage
What fell or failed, when the storm passed through, what you can see from the ground and any ingress inside, with photos if they are safe to take, gets things moving in the right order.
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02
Make-safe first
The property is secured against further water entry and falling material. Nothing about the permanent repair gets decided under pressure on day one.
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03
Scope and documentation
Damage is inspected, itemised and photographed. Where a claim is running, the scope of works is prepared in the format assessors expect, without promising any outcome.
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04
Permanent rectification
Once materials and any approvals are in place, repairs are completed in a single program and the temporary measures come off.
Storm corridors
Regions this site takes reports from
Sydney's severe weather is not evenly spread: hail alleys, coastal wind zones and heavily treed suburbs each break roofs in their own way. Pick your region below.
Straight answers
Storm damage questions
Should I get on the roof to check the damage?
No. Wet tiles, cracked sheeting and hidden fractures make a storm-damaged roof a genuine fall hazard, and hail-struck coverings fail underfoot unpredictably. Look from the ground, from a window, or at the ceiling inside, and leave the climbing to crews with harnesses and edge protection.
Will my insurance cover the repair?
That depends on your policy, the event and the evidence, it is a decision only your insurer can make. Storm damage is a common inclusion in home policies, typically subject to exclusions around wear, maintenance and gradual deterioration. Good documentation helps the assessment; nothing on this site promises a claim result.
What is the difference between a make-safe and a repair?
A make-safe is temporary by design: it secures hazards and stops water while the full extent of damage is established and materials are sourced. The repair is the permanent rectification that follows. Running them as separate steps protects you from rushed decisions made in bad weather.
A stain just appeared and the storm was weeks ago, related?
Quite possibly. Hail fractures and stretched fasteners fail progressively, so leaks can surface well after the event. An inspection can usually connect the damage pattern to the storm; note the event date, because policies and assessors work from it.
My roof is old, will the repair just be a patch?
Rectification restores what the event broke. Where damage covers a large share of an aged covering, or matching materials no longer exist, the conversation shifts to replacement economics: a decision for you, and for the insurer where a claim applies, made on documented evidence rather than guesswork.
Will someone deal with the insurer for me?
The claim belongs to you as the policyholder. What the repair side contributes is factual material (scope of works, photographs, attendance notes) supplied to you or, with your consent, to the assessor. Nothing here is claims advocacy, and no wording on this site should be read as a promised outcome.
Treat a storm-damaged property as hazardous until proven otherwise: keep clear of sagging ceilings, never approach downed powerlines, and call 000 for life-threatening situations. For storm and flood assistance, the NSW SES attends on 132 500.
Storm response services
Tell us about the job
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If this is an emergency or anyone is at immediate risk, contact the relevant emergency service or your network or utility operator directly instead of using this form.